Account

Delete your account

In the app (instant)

1. Open Stayviaa and sign in.
2. Go to the Profile tab.
3. Scroll to the bottom and tap Delete account.
4. Confirm with Delete permanently.

If you have an upcoming or ongoing stay, as a guest or a host, cancel or complete it first. The app will tell you if this applies.

By email

If you can't use the app, email [email protected] from the address on your account with the subject “Delete my account”. We complete the deletion within 7 days and confirm by email.

What is deleted

• Your name, email address, phone number, city and profile photo
• Your identity document, if you uploaded one
• Your saved stays (wishlists) and the devices registered for notifications
• Your listings, if you are a host (they are taken off Stayviaa)
• Your login: the account can no longer be signed into

What we keep, and why

Booking, payment and invoice records are kept for 8 years because Indian tax and accounting law (the GST Act and the Income-tax Act) require it. They are kept without your name or contact details. Messages you sent to other people remain visible to them, shown as from “Deleted user”.